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We want to help our customers use less energy and keep their bills low this winter season. Atlantic City Electric is making it easier for customers to connect to a wide range of assistance programs with the colder winter temperatures approaching. The company’s new Assistance Finder tool can help customers discover the best programs that fit their needs, including financial assistance, bill management, and energy efficiency and savings information. We are committed to keeping every customer connected with extended payment arrangements and working to help them secure important energy assistance. We care about our customers and have a wide range of payment options we can offer customers based on their individual account and household income. Customers can also avoid seasonal peaks in their energy bill by dividing their payments evenly over the course of the entire year. This plan makes it easier to budget and pay electric bills each month, because customers know their regular payment amount. Many of these arrangements can be made quickly and easily by calling 800-642-3780 or by visiting our website at atlanticcictyelectric.com/EnergyAssistance. Here, our customers can learn about all of the essential programs we have to help.
Every day, we are committed to providing safe, reliable and clean energy service, while helping to maintain affordability for our customers and communities. Customers across the service area are continuing to experience improvements in the reliability of their energy service, a result of the company’s ongoing efforts to modernize the local energy grid. Atlantic City Electric customers experienced the lowest frequency of electric outages in 2023, decreasing from the previous record low in 2022, by more than five percent and improving by 45 percent over the past 10 years.
Atlantic City Electric’s proactive investment strengthens the grid against increasingly frequent and impactful weather events as the result of climate change and supports efforts to enable clean energy resources like solar and electric vehicles. In 2024, key projects to further reliability and resiliency include:
- Beach Haven Battery Storage Project – Installed a battery storage system at an existing substation on Second Street in Beach Haven to improve the quality of energy service for thousands of customers and seasonal visitors in Beach Haven and Long Beach Island during times when customer demand for energy is highest.
- Cape May Substation Reliability Project – Modernizing and upgraded an existing substation that serves more than 7,100 customers and is critical to customer reliability in Cape May, West Cape May and Cape May Point.
- Greater Gloucester and Camden Counties Reliability Project – Upgrading 10 miles of transmission line between Monroe Township and Pine Hill to improve reliability for 13,600 customers in Gloucester and Camden counties.
- Salem County Reliability Project - Upgrading approximately 3.5 miles of critical transmission line, that primarily runs along Route 130 between Penns Grove and Pennsville, to enhance the quality of energy service for thousands of local customers.
Along with our focus on providing reliable service, we also conduct annual emergency response drills and complete testing of computer and emergency systems as part of our winter preparedness program. Employees from across the company review emergency processes and procedures to help ensure a safe and efficient response to storms or emergencies. As part of the Exelon family of companies, we share best practices with our sister companies (BGE, ComEd, Delmarva Power, PECO and Pepco) and participate in emergency response training exercises to ensure we can provide seamless support and resources during a storm or emergency restoration effort. This practice of collaborating and sharing resources demonstrates the benefits of being part of the Exelon family of companies.
Being prepared is a responsibility that we take very seriously, and we encourage others to do the same. Please help us spread the word in your community about the steps that can be taken to prepare for a winter storm.
- Assemble an emergency storm kit.
- Prepare a plan for what to do during a power outage or winter storm.
- Please confirm we have your current phone number in the “My Alerts and Notifications” section of our website: atlanticcityelectric.com/MyAccount.
- Visit atlanticcityelectric.com/Mobileapp to download our mobile app, which has many resources to keep you informed during a storm.
- More tips, resources and safety information are available at atlanticcityelectric.com/StormPrep.
If a severe storm hits, we monitor local weather reports regularly and follow the advice of local emergency management officials. We follow a strategic response plan to restore service
to the greatest number of customers first and will work to restore service in your community safely and as quickly as possible. To learn more about our restoration process, visit atlanticcityelectric.com/Restoration.
Customers are asked to immediately report a downed wire or service issue by calling 1-800-833-7476, visiting atlanticcityelectric.com or through our mobile app. Atlantic City Electric customers can also text “Out” to “20661”. Customers must first text “ADD OUTAGE” to “20661” to sign up for this service.
Atlantic City Electric is committed to helping keep every customer connected. At ACE we offer payment arrangements as well as programs that can help customers manage their monthly energy bill, including Budget Billing, which averages payments over a 12-month period. The company also offers energy efficiency programs and energy saving information to help customers reduce their energy usage. Information regarding these programs can be found at atlanticcityelectric.com/WaysToSave..
Eligible customers can receive financial assistance through Helping Hands, a program, funded by Atlantic City Electric, that provides $1 million annually to help struggling customers meet their energy needs. These funds are dispersed each year to eligible residents through the Affordable Housing Alliance, New Jersey SHARES, Catholic Charities of the Diocese of Camden, and the People for People Foundation.
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